We also do culinary Arts do we?
Below is a nightmarish experience I had eating food from R*****s this after noon. This place used to be good. Its on J. Abad Street, near Alex III.
Time was when I was so proud of R*****s opening in San Juan. Finally, I said, a decent above average Mexican restaurant.
Fast forward 8 months later, and it seems that earlier success has gotten into the heads of the owners and personnel of this once 'must try' destination.
I ordered a Steak Fajita, and a cheese Quesadilla. I looked at the prices. Fajita was P340, and no price for the simple cheese quesadilla. That was just the beginning of my nightmare.(They had a small sign saying their 'peach' quesadilla was P190)
When the bill came, the cheese quesadilla was P290! Pretty steep for something not even on the menu. I complained, but the counter girl blithely said that all quesadillas were that price (even if not stated on their menu) She was unapologetic.
The store manager was sitting nearby, listening to what I was saying, but doing nothing. He was busy with his cell phone.
Then, upon getting home, the horror started in earnest: The fajita I remembered that was so large two or more people could eat it, had shrunk.
The steak was overcooked. In fact, I felt I was chewing on some hard gum while trying to swallow the once tender meat. This would have been good for my flat tire last week.
The cheese quesadilla? Three quarters of it had its crust burnt. I mean, not brown, but BLACK. I wanted to return it, but my kids persuaded me not to go make a scene.
So that's it. The END of my R*****s experience, and I know exactly what to say when friends ask me for a good Mexican place in the Wilson area - none.
Success has gone to the heads of these once conscious owners. There are many more Mexican places open on Ortigas and nearby. I ate there a few days ago, debating whether R*****s was a better choice. Now I know better.
This message does not end here. I don't seek any form of consolation from these people who probably won't give it to me anyway.
Go ahead and ignore me R*****s. I don't expect you to react any differently. I hope you do well in your next restaurant.
I love my job blogging about restaurants. (If you need to pee, you need to find a Ristroom)
probable complacency? have other new income channels? no care attitude?..maybe some reasons of why their dishes came out disastrous..no monitoring? no 'first hand' management?..food business can not be 'remote controlled'...sorry to hear about your noon time nightmare..
ReplyDeleteGuess when complacency comes into the picture, everything else goes down the drain; from quality management, sense of urgency and just the basic act of placating your customer.
ReplyDeleteWas just across that place the other night while I was at SereniTea. Far more friendlier people and had more customers in their store. :)